lark™ | Warranty
14-day return policy
The information on this page regarding return and warranty is intended for products purchased in the United States and Canada only. If you purchased the lark electronic device and its charging stand (the "Product") directly from lark, lark's return policy allows you to return the Product within 14 days of receiving it. In order to be eligible for a full refund, the Product must be unopened, unused, undamaged, in its original condition, and in the original packaging; otherwise, a non-warranty refund may be refused, or you may be charged "open box" or restocking fees, as described below. An exchange or replacement Product can be requested if the Product's hardware is defective (see 90-day warranty policy below). Once you accept the terms of the End user license agreement , please be advised that the Sleep Coach annual subscription ("the digital Product") is not refundable, regardless of its activation status.
In order for a non-warranty refund to be granted, a return merchandise authorization (RMA) number must be requested during the 14 day period following the date the Product was delivered. The RMA may be obtained by logging a support ticket at http://support.lark.com/anonymous_requests/new. In accordance with this policy, lark offers a refund of the purchase price paid and will credit the account used to make the original purchase. The Product must be received by lark within 10 days after issuance of the RMA. In order to be eligible for a full refund, the Product must be packed in the original, unopened and unmarked packaging including any accessories, manuals, documentation, and registration that shipped with the Product. For an opened or damaged Product, a $15.00 open box fee will be assessed on any opened hardware or accessory, damage and missing part restocking fees may apply, or your refund may be refused.
Any shipping and handling charges you paid when you purchased the Product are not refundable. You are responsible for and must prepay all return shipping charges and you shall assume all risk of loss or damage to the Products while in transit back to lark. If you return the Products to lark (a) without a RMA from lark, (b) beyond the 10 day RMA issuance period, or (c) without proper packaging, lark retains the right to either refuse delivery of such return or charge you a restocking fee. The time to credit your account may vary, depending on processing time. Please allow a minimum of 4 weeks for lark to credit the account used to make the original purchase. Product that was damaged by no fault of lark is not returnable. If you purchased the Product directly from lark that you received in damaged condition, please contact lark's customer service at http://support.lark.com/anonymous_requests/new.
If you purchased the Product from a retailer other than lark, please contact that retailer regarding non-warranty returns.
lark technologies, Inc. ("lark") warrants the lark electronic device and its charging stand (the "Product"), and only the Product, against defects in materials and workmanship under normal use for a period of NINETY (90) DAYS commencing on the date of the original purchase by the original purchaser (the Warranty Period). This warranty does not cover damage caused by misuse, accident, abuse, natural and/or external causes (i.e. fire, earthquake, flood,etc.), use other than as intended and described in the Product instruction manual, finishes, normal wear and tear, tampering, unreasonable use, service performed by unauthorized service agencies, or loss or damage to batteries or removable parts. lark does not warrant that the operation of the Product will be uninterrupted or error-free.
Limitation of remedies
Under this Limited Warranty, lark's liability and customer's exclusive remedy under the foregoing paragraph will be limited to replacement or repair of the Product by lark or its authorized service centers. A replacement Product or part assumes the remaining warranty of the original Product or NINETY (90) days from the date of replacement or repair, whichever is longer.
To obtain warranty service:
- Contact customer service at http://support.lark.com/anonymous_requests/new
- Write down the Return Merchandise Authorization (RMA) number given to you by a customer service representative.
- Repack the Product with the packing slip in its original packaging.
- Include the RMA number in the following return shipping address.
lark RMA #: (your RMA number)
2570 W. El Camino Real Suite 100, Mountain View, CA 94040
For your security, please return your Product with an insured carrier (e.g., FedEx, UPS, USPS Parcel Post) and retain your receipt. lark is not responsible for items damaged or lost in transit. Other than for the reason of hardware defects, the return freight cost responsibility belongs solely to the costumer.
Limitation of damages
In no event will lark or any of its affiliated or subsidiary companies be responsible for any special, incidental, or consequential damages resulting form the use of this Product, or based on any breach of warranty, breach of contract, negligence, tort or any other legal theory. Such damages may include without limitation, loss of savings or revenue; loss of profit; loss of use; the claims of third parties, including without limitation retailers; any cost of any substitute equipment or services.
Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you. The warranty gives specific legal rights, and you may have other legal rights, which vary from state to state or country to country.
This Limited Warranty is valid only in the United States for Products sold in the United States. Resellers, agents, or employees of lark are not authorized to make any modification, extension, or addition this Limited Warranty.