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How We’re Helping Tackle COVID-19 for Members

April 14, 2020

At Lark®, we’re passionate about providing those with chronic conditions access to 24/7 compassionate virtual care. It is imperative during this epidemic that we keep those at higher risk of COVID-19 (diabetics, hypertensives) at home and out of high-risk locations like doctor offices, ERs and pharmacies. As such, we’ve taken a series of immediate steps to do what we can to help:

No-Cost Access to Lark® for Behavioral Health

  • To help support members during this crisis, Lark is making it’s Behavioral Health coaching for managing stress and feelings of anxiety available free-of-charge through August 31st, 2020. Health plans, providers, and employers can get access by reaching out to covid19@lark.com
  • Additionally, we have integrated stress management education and exercises in all programs – Diabetes, Hypertension, and Prediabetes, to equip members with the tools they need to stay mentally healthy.

Keeping Members Healthy

  • Our COVID-19 Resources have been specifically tailored to help members, and those with chronic conditions who are not members, get and stay healthy during this time while being aware of their heightened risk. Already, our COVID-19 resources on Hypertension, for instance, have been read 124,000 times. 
  • Our members are receiving specific guidance related to COVID-19 depending on their health status via push notification, email, and direct outreach. 
  • Lark has integrated stress management education and exercises in all programs to equip Lark users with the tools they need to stay mentally healthy. Social distancing can take a toll on emotional wellbeing.

Keeping Our Core Business Healthy

  • We have worked with our partners, both internally and externally, to review and update plans for keeping our business operating and growing. We have not had and do not anticipate any delays or shortages with our devices or supplies. Members have continued to receive their glucose meters, test strips and lancets, blood pressure cuffs, and connected weight scales, without interruption.
  • We continue to provide triggers and escalations to provide members with timely access to telephonic care for out-of-range readings and trends that might require intervention. We have worked with our partners, both internally and externally, to review and update plans for keeping our business operating and growing. We have not had and do not anticipate any delays or shortages with our devices or supplies. Members have continued to receive their glucose meters, test strips and lancets, blood pressure cuffs, and connected weight scales, without interruption.

No Layoffs, Expanded Hiring

 

 

Keeping Our Employees Healthy

  • Our HR, Compliance, and Security teams implemented a COVID-19 Task Force at the outset of the epidemic. Since, then we have implemented the CDC’s guidelines, including maintaining a 100% work-at-home program through Monday, May 5, 2020, at which time we will revisit our current practice.

Helping with Remote Patient Monitoring to Increase Health System Capacity

Key Facts:

  • People with chronic comorbidities are at much higher risk of negative COVID-19 outcomes. Based on data from Italy, 99% of COVID-19 deaths were individuals with at least one other illness. 
  • Those with Diabetes (nearly 10% of the US population) are more susceptible to respiratory illness like COVID-19 due to damaged blood vessels caused by high blood sugar. They are also more likely to have complications. In addition, viruses increase inflammation, which increases the risk of ketoacidosis. Managing diabetes is always important, but is crucial during this pandemic. 35% of those who died in Italy were diabetic.
  • When well-managed, a diabetic’s risks are about the same as the general population.
  • Those with chronic high blood pressure (⅓ of US adults) are more likely to have a weakened heart muscle, which can cause any infection, including COVID-19, to become more serious. 75% of those who died in Italy were hypertensive.