Responsible Disclosure Policy

Last Update: September 2021

At Lark the security of our systems, and our users’ data, is a top priority. No matter how much effort we put into our security, there might still be vulnerabilities or security issues present. If you discover a security issue in the Lark environment , kindly inform us so we can take corrective actions to address it as quickly as possible.  

To contact us with your findings, please fill the following form: Security Issue disclosure and provide the required details that will allow us to understand your steps for discovering the issue. 

Dos:

• Do provide sufficient information to reproduce the problem, so we will be able to resolve it as quickly as possible. We also request you to provide a proof of concept (PoC) video along with the explanation.
• Do report the vulnerability as quickly as is reasonably possible, to minimize the risk of hostile actors finding it and taking advantage of it.

Don’ts:

• Don’t reveal the vulnerability or problem to others until it is resolved.
• Don’t build your own backdoor in an information system with the intention of then using it to demonstrate the vulnerability, because doing so can cause additional damage and create unnecessary security risks.
• Don’t utilise a vulnerability further than necessary to establish its existence.
• Don’t copy, modify or delete data on the system. An alternative for doing so is making a directory listing of the system.
• Don’t make changes to the system.
• Don’t repeatedly gain access to the system or share access with others.
• Don’t use brute force attacks, attacks on physical security, social engineering, distributed denial of service, spam or applications of third parties to gain access to the system.

The following areas are considered out of scope:

• Vulnerabilities that require access to an already compromised account (unless access to an account exposes other accounts)
• Policies as opposed to implementations – email verification, password length or reuse, etc.
• Missing security headers or ‘best practices’ (except if you are able to demonstrate a vulnerability that makes use of their absence)
• Vulnerabilities in our open source software (unless you have a proof of concept of how the specific vulnerability can be used on the Lark app)
• Distributed Denial of Service attacks (DDoS)
• Social engineering attacks
• Third party applications we make use of, but do not control (e.g. a blog or newsletter hosted on an external service.)
• Integrations and extensions created by third party developers using our APIs.

What we promise:

• We will respond to your report within 7 business days with our evaluation of the finding and an expected resolution date.
• If you have followed the instructions above, we will not take any legal action against you in regard to the report.
• We will handle your report with strict confidentiality, and not pass on your personal details to third parties without your permission.
• We will keep you informed of the progress towards resolving the problem.
• In the public information concerning the problem reported, we will give your name as the discoverer of the problem (unless you desire otherwise), and
• As a token of our gratitude for your assistance, we will pay a minimum of $100 through paypal for every evaluated and confirmed vulnerability.